Refund policy

This Return & Refund Policy applies to all purchases made through pmberveil.com, operated by:

1. Return Eligibility

We accept returns within 14 days of delivery under the following conditions:

- The item is unused, unopened, and in its original packaging.
- The item is not marked as final sale or non-returnable.
- Proof of purchase (order number or receipt) is provided.

For hygiene and safety reasons, the following items are not eligible for return:

- Opened or used cosmetic products
- Items without original packaging
- Gift cards or promotional items

2. How to Initiate a Return

To start a return, please email us at support@pmberveil.com within 14 days of receiving your order. Include the following in your email:

- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item if it is damaged or defective

Our team will respond within 1–2 business days with return instructions. Please do not send items back without prior authorization, as unauthorized returns may not be processed.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Please note:

- Original shipping fees are non-refundable.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- If a refund is not received within 10 business days of approval, please contact us at support@pmberveil.com.

4. Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at support@pmberveil.com with your order number and photos of the issue.

We do not offer size or color exchanges at this time. If you ordered the wrong variant, please initiate a return and place a new order.

5. Damaged or Lost Items

If your order arrives damaged or is lost in transit, please report the issue to us within 7 days of the delivery date (or expected delivery date for lost items). After verification, we will offer a replacement, refund, or other appropriate remedy.

Please retain all original packaging and take photos of any damage, as these may be required for the insurance claim process.

6. Order Cancellations

Orders may be cancelled within 24 hours of placement by emailing support@pmberveil.com. Once an order has been processed or shipped, it cannot be cancelled. In such cases, you may initiate a return upon delivery.

7. Non-Returnable Situations

We are unable to accept returns or issue refunds in the following cases:

- Return request submitted after 14 days of delivery
- Items that have been opened, used, or are not in original condition
- Items damaged due to misuse or improper handling by the customer
- Items returned without prior authorization

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

APEXRISE S.R.L.
Registration Number: J2026039142003
VAT Number: RO54913060
Company Address: Bucureşti Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1, Romania
Email: support@pmberveil.com
Response time: within 24 - 48 hours, Monday to Friday
Return address:5125 Schaefer Ave, Chino, CA 91710, United States

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