Shipping & Delivery
Your total delivery time consists of two parts: Order Processing Time and Shipping Transit Time. Both are explained below.
Total Estimated Delivery Time
3 to 6 weeks from the date your order is placed.
This includes 1–3 business days (up to 72 hours) for order processing, plus 2–4 weeks for shipping transit depending on your region.
Part 1 — Order Processing: 1–3 Business Days (Up to 72 Hours)
Once your payment is confirmed, we verify your order, conduct quality checks, and prepare your items for shipment. Orders are dispatched to our fulfillment center within 1–3 business days (maximum 72 hours) of purchase confirmation. Processing time is counted in business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays will begin processing on the next business day.
Part 2 — Shipping Transit Time
After your order leaves our fulfillment center, the estimated transit times by region are as follows:
USA & Canada
Transit time: 2–4 weeks | Average: approximately 3 weeks
Total estimated delivery from order date: approximately 3–5 weeks (average ~4 weeks)
Australia & New Zealand
Transit time: 2–4 weeks | Average: approximately 3 weeks
Total estimated delivery from order date: approximately 3–5 weeks (average ~4 weeks)
UK & Europe
Transit time: 2–4 weeks | Average: approximately 3 weeks
Total estimated delivery from order date: approximately 3–5 weeks (average ~4 weeks)
Other Countries
Transit time: 2–5 weeks | Average: approximately 3.5 weeks
Total estimated delivery from order date: approximately 3–6 weeks (average ~4.5 weeks)
All times above apply to in-stock items only. Delivery may be affected by customs clearance, public holidays, carrier delays, or high order volumes.
Order Tracking
A tracking number will be provided once your order is dispatched. Please note that tracking information may take a few days to one week to update after dispatch. We recommend using 17track.com for real-time tracking.
Some orders may be shipped in separate parcels from different warehouse locations and may arrive at different times.
Insured Shipping
If your order arrives damaged or is lost in transit, please report the issue to us within 7 days of the delivery date (or expected delivery date for lost items). After verification, we will offer a replacement, refund, or other appropriate remedy.
Order Changes & Cancellations
If you need to modify or cancel your order, please email us at support@pmberveil.com within 24 hours of placing your order. Once an order has been shipped, we are unable to make changes. Please review your order carefully before completing checkout.
Non-Deliverable Countries / Regions
Due to shipping restrictions, customs regulations, or carrier limitations, we currently do not ship to the following countries or regions:
Russia, Belarus, Ukraine (certain regions), North Korea, Iran, Cuba, Syria, Sudan, Myanmar, Haiti, Somalia, Yemen, Zimbabwe, Liberia, Central African Republic, Democratic Republic of the Congo.
If your country is not listed above but you are experiencing difficulty placing an order, please contact us at support@pmberveil.com and we will do our best to assist you.
Contact Us
For any shipping-related questions, please reach out to our support team at support@pmberveil.com. We reply within 24-48 hours, Monday to Friday.